The art of dealing with emergencies that disturb employees, organizations, and external customers refers to crisis management.
The process of dealing with unexpected and sudden changes in organizational culture is called crisis management.
Need for Crisis Management
Crisis management prepares individuals to face unexpected developments and disadvantages in the organization with courage and determination.
Employees can adapt well to sudden changes in the organization.
Employees can understand and analyze the causes of the crisis and respond in the best way.
Crisis management helps managers develop strategies to get rid of uncertain situations and determine future course of action.
Crisis management helps managers feel the early signs of a crisis, warns employees of the consequences and takes necessary preventive measures.
Essential Features of Crisis Management
Crisis management includes activities and processes that help managers and employees analyze and understand events that may lead to organizational crisis and uncertainty.
Crisis management enables managers and employees to effectively respond to changes in organizational culture.
It includes effective coordination between various departments to overcome emergencies.
Employees in times of crisis must communicate effectively and try their best to tide over the difficulties. Points to keep in mind during a crisis
Don’t panic or spread rumors. be patient.
In times of crisis, management should maintain regular contact with employees, external customers, stakeholders, and the media.
Avoid being too rigid. One should adapt well to changes and new situations.